I thought this was interesting. I don't have a smartphone (yes, I'm one of those) but I thought this is a cool idea and a good reason to get a smartphone. See comments to article re: Android, etc. There is also a Philly 311 App
http://www.philly.com/philly/news/20121011_CityHall_App_is_smart_phone__way_to_report_trouble.html
